Digital strategy and tools that enable, enhance, and empower
I help organizations...
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Improve operational efficiency
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Increase customer lifetime value
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Launch value streams
by...
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Re-imagining experiences
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Defining and delivering digital products
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Standing up product capabilities
For 25 years I've imagined, designed, and delivered digital products that create measurable value for B2B and B2C businesses, partners, customers, and employees. Most recently I served as a Product & Experience Leader within Deloitte Digital, bringing my background in experience design and product management to large sales and service transformations.
I'm also a father, a cancer survivor, a squash player, chess & go enthusiast, home chef, occasional poet, and guitarist.
Project Showcase
Select Clients
Services
Project Management
I lead strategy, design, and implementation projects from start to finish. I excel in stakeholder management, executive communication, project planning, team building, and status tracking and reporting.
Experience & Product Design
I help clients imagine their future customer, employee or partner experiences. I map those experiences to capabilities and goals, identify moments that matter and key flows, design and optimize prototypes and product interfaces, create and implement design systems.
Research & Insights
I help organizations understand their customers, product performance, and the market opportunity. I am well versed in generative and evaluative research, qualitative and quantitative. I specialize in accompanying insights with actionable strategies and tactics.
Product Management
As a product management servant leader, I help clients define their product strategies, from OKRs to roadmaps, and deliver on those strategies. I define and refine backlogs, conduct continuous discovery, and engage with design, business and technical teams to deliver, measure, and iterate.
Digital & Product Strategy
Convert business goals and insights into informed strategies for creating digital experience and products. I help organizations define and align around a shared vision, opportunity spaces, future state experiences and requirements, OKRs, and roadmaps.
Product Operations & Portfolio
I help clients stand up product-centric organizations and processes. I coach leaders, and engage with stakeholders to create RACIs, team and org structures, processes and governance models. I also help my clients set up and run portfolios, from definition to funding and implementation.
